For CEOs who want the right leader — not another CV.

 

Customer Success has become one of the most strategic functions in today’s Tech, SaaS, and Fintech companies.

Your retention, expansion, account health and long-term revenue depend on world-class leadership.

 

Yet the best CS leaders aren’t on job boards.

They are discreet, in-demand, and only respond to recruiters who truly understand the space.

 

This is why CEOs partner with me.

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A Specialist in Customer Success Leadership — full Focus

 

 

I exclusively recruit Customer Success & Experience leaders at Director, Head of CS, VP and C-Suite level.

 

You get:

 

• A huge network and private database of CS leaders across the UK, Europe, Middle East, USA and Africa.

• Deep understanding of the Customer Success ecosystem — structures, metrics, segmentation, renewals, expansion, onboarding, digital CS, health scoring, playbooks, and team maturity.

• Zero generalist guesswork. I know exactly what makes a high-performing CS leader and what causes mis-hires.

 

 

When you hire at this level, focus matters.

And I am 100% focused on Customer Success.

 

 

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I Leverage My Customer Success Leadership Podcast 🎙️

 

 

Your search doesn’t start from zero.

 

My podcast gives me continuous access to the most influential CS leaders building high-performing CS organisations.

 

This means:

 

• I know the talent market from the inside

• I see emerging trends long before they hit LinkedIn

• I am connected to decision-makers and rising stars across multiple regions

 

 

Every episode strengthens my network and expands your hiring universe.

 

 

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AI-Driven Precision for Senior Hiring

 

 

 I combine my 18 years’ recruitment experience with advanced AI tools to deliver unmatched speed and accuracy in executive search. My delivery team supports all my searches.

 

This allows me to:

 

• Identify and prioritise the highest-signal candidates

• Assess career narratives and leadership patterns faster

• Analyse past performance indicators more accurately

• Produce rich talent mapping insights in hours, not weeks

 

 

You get a premium, data-enhanced search process that generalist recruiters cannot offer.

 

 

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Retained Executive Search — For When the Hire Matters 💼 

 

 

I work exclusively on a retained search model, ensuring:

 

• Full commitment

• Market mapping and proactive headhunting

• Pre-screened, high-calibre shortlist

• Thoughtful evaluation and leadership indicators

• A premium experience for both clients and candidates

 

 

Customer Success is a mission-critical function.

Your hiring process should match the weight of the role.

 

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Global Reach 🌍

 

 

We recruit Customer Success leaders across:

 

UK • Europe • Middle East • USA • Africa

 

Whether you’re building a global CS organisation or expanding into new regions, we can deliver the right leaders with the right cultural and operational fit.

 

 

 

If you want to hire a transformational Customer Success leader — let’s talk.

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