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Principle Selection
Customer Success & Experience
Leadership
and
Revenue Growth Leaders
Recruitment
+ Career Coaching / Identity Activation
For 18 years, I've helped CEOs, COOS and Founders hire the people who transform
revenue, customer lifetime, value, and team performance.
Now I bring that expertise directly into
Customer Success & Customer Experience
Leadership Recruitment
- from Head of CS to Director, VP and C-suite
as well as
Revenue Growth Leaders
- from Sales Directors, VP Sales, CCOs, Head of Sales, Partnership Sales Leaders
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Hiring the Leaders who Protect Revenue, Elevate Customers, and Transform your Growth
Customer Success is no longer a "nice-to-have".
It is the Engine of Retention, Expansion, and long-term Profitability.
Especially in Tech, SaaS, Fintech, and Product-led companies.
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And today the difference between a Customer Success function that thrives and one that collapses...
... is Leadership.
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Let's not forget that CROs are revenue Architects.
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You get:
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An Executive Search consultant who understands the CS and Revenue Growth ecosystem deeply
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Access to hidden talent at Director/VP+ level
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Precision selection to avoid mis-hires
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A partner who also coaches senior CS and Revenue Growth leaders, giving me insight into motivations, patterns, and performance indicators no standard recruiter sees.
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🎤 The Customer Success Leadership & CRO Podcasts
I interview top CS leaders, CCOs, CROs, and CEOs building world-class Customer Success
organisations.
These conversations uncover how the best teams are structured, hired, and scales -
giving me live intelligence you benefit from as a hiring company or as a candidate.
Episodes will feature leaders from Tech, SaaS, and Fintech across the UK, Europe, USA and beyond.
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For Employers
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If you are scaling a Customer Success organisation or need a transformational leader
who can reset your retention and accelerate ARR, I can help you hire with clarity, speed,
and accuracy.
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For Executives
I offer executive career coaching for Directors, VPs and CXOs
who want their next move - internal or external - , a clearer narrative,
or help navigating top-tier interviews.
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My Values
✨Quality ✨Integrity ✨Empowerment
✨Commitment ✨Deep Listening
✨Respect ✨Confidentiality
✨Speed of Execution
"I attended one of Catherine's webinars helping job-seekers understand the current recruitment landscape. I couldn't recommend it more! If you've not been through recruitment in the last year, you need to know - times have CHANGED. AI trackers, use of LinkedIn, scanning of CVs -it's a different world and if you don't keep up, you'll not do well in job applications. In Catherine's (FREE!!!) webinar, I learned so much about these areas and totally changed my approach to job-seeking afterwards. It's inside help from the recruitment world, from someone with bags of experience. Excellent!"
Chris Mather
"I had the pleasure of connecting with Catherine during a consultancy session. I must admit, in a landscape saturated with webinars and online sessions, she stands out with her profound expertise and knowledge in her subject, as well as her sincere commitment to helping others. She delved into every topic with clarity, addressing questions accurately. I highly recommend Catherine to anyone looking for guidance in navigating the complexities of professional growth..."
Ekin Mahiroglu
Contact Me
ADDRESS:
Principle Selection Ltd
Third floor
86-90 Paul Street
London
EC2A 4NE
United Kingdom
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👉 EMAIL ME
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